Shipping Policy

SHIPPING TO THE UNITED STATES

SHIPPING TO OTHER COUNTRIES & REGIONS

SHIPPING UNAVAILABLE COUNTRIES & REGIONS

* Due to high transportation cost and long transportation time, we do not provide express shipping service for Japan Malaysia Thailand Australia New Zealand Singapore South Korea Taiwan Macau Hong Kong and other countries for the time being.

*Due to the high shipping cost and long shipping time, we do not provide retail and wholesale service for the following countries and regions at the moment. Sorry for the inconvenience caused.

Countries and regions (Sort alphabetically):

Africa, Antarctica, Bouvet Island, China (mainland China, Hong Kong, Macau and Taiwan), Ecuador, Falkland Islands, French Southern Territory, Nicaragua, Peru, Saudi Arabia, South Georgia and South Sandwich Islands.

FAQS:

1. About Delivery Time:

The time frame of order delivery is divided into two parts: Total time = Processing time + Shipping time.

Processing time: 1-3 business days (Due to some force majeure, such as out of stock items or package disinfection, it may take more time for delivery these days)

Shipping time: You can check the estimated shipping time in the chart above.

We use outside delivery companies (UPS, FedEx, DHL and USPS). The speed of shipping depends on how much time they need to deal with the packages, we cannot guarantee the exact delivery time as well.

*Shipping Time does not include a 1-3 business day processing period required to process your order from the date your order is placed.

2. About Tracking Number:

Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on tidense.com.

3. About Taxes:

For most countries, our customers do not need to pay import fees, customs duties or VAT (valuable additional taxes). However, for a limited number of countries (especially some European countries such as Germany, Italy or the UK), customs duties or VAT may be payable according to your country's taxation rules.

We are excited to offer international shipping for most destinations of the world.

4. About Shipping Addresses:

Please make sure and double check that you input your correct address and contact information before placing the order. Leave fields blank if they don't apply to your shipping or billing address. And input your information in the appropriate fields.

*Do not use the nickname or the package may be returned to send for not matching the recipient.

5. About Changing Shipping Addresses:

Please contact us in time to check the status of your order if you need to change the order information. Because shipping addresses cannot be changed once the package is sent. You need to contact local delivery carrier to change to your new address once the package has been sent out.

6. About Shipping Fees on Wholesale:

Due to the relatively high logistics costs required for wholesale, this part of the cost needs to be borne by the buyer. However, if we cooperate for a long time, we will make some reductions or exemptions for this part of the fee according to the actual situation.

7. About The Package Delivery:

Please note that once the package leaves the Customs of the origin, the shipping responsibility will be handed over to the carrier. If the package is lost during this period, please contact the carrier for your inquiry and claim.

Notes:

1) Please note that we do not deliver to PO Boxes or APO addresses. For more information on international shipping, please contact us at info@tidense.com.

2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

3) If the package does not arrive within 30 days after you placed your order, please contact our Customer Service and we will reply as soon as possible.

*If you have any question that not mentioned above, please contact our Customer Service at info@tidense.com.